Terms and conditions

Terms and conditions

AND.
Basic provisions

1. These general terms and conditions (hereinafter referred to as the "Terms and Conditions") are issued pursuant to Section 1751 et seq.
Act No. 89/2012 Coll., Civil Code (hereinafter referred to as the “Civil Code”)

Marylu Mountain Goods sro
ID: 22650831 with registered office: Dolení 54, Jilemnice, 514 01

Contact details:
phone: 420 728 044 038
email: live@marylu.life
website: www.marylu.life
(hereinafter referred to as the "Seller")

2. These terms and conditions govern the mutual rights and obligations of the seller and the natural person who
concludes a purchase contract outside his business activity as a consumer, or within his
business activities (hereinafter referred to as: "Buyer") via a web interface located on the website
website available at the internet address www.marylu.life (hereinafter referred to as the "online store").

3. The provisions of the terms and conditions are an integral part of the purchase contract. Deviating provisions in the purchase contract
contract shall take precedence over the provisions of these terms and conditions.

4. These terms and conditions and the purchase contract are concluded in the Czech language.

II.
Information about goods and prices

1. Information about the goods, including the prices of individual goods and their main features, is provided at
individual goods in the online store catalog. The prices of goods are listed including value added tax
value, all related fees and costs for returning the goods, if these goods are by their nature
cannot be returned by regular mail. The prices of the goods remain valid for the period during which they are
displayed in the online store. This provision does not exclude the conclusion of a purchase contract for
individually agreed conditions.

2. All presentation of goods placed in the online store catalog is of an informative nature and
The seller is not obliged to conclude a purchase contract regarding these goods.

3. Information about the costs associated with packaging and delivery of goods is published in the online store.

4. Any discounts on the purchase price of the goods cannot be combined with each other unless agreed between the seller and the buyer.
otherwise.

III.
Order and conclusion of a purchase contract

1. Costs incurred by the buyer when using distance communication means in connection with the conclusion of the contract
purchase contract (costs of internet connection, costs of telephone calls), are paid by the buyer himself. These
the costs do not differ from the basic rate.

2. The Buyer places an order for goods in the following ways: through his customer account, if he has made
prior registration in the online store, by filling out the order form without registration.

3. When placing an order, the buyer selects the goods, the number of pieces of goods, the method of payment and delivery.

4. Before sending the order, the buyer is allowed to check and change the data entered into the order.
The buyer sends the order to the seller by clicking the SEND ORDER button.
The data provided in the order are considered correct by the seller. The condition for the validity of the order
is the completion of all mandatory data in the order form and the buyer's confirmation that
acquainted with these terms and conditions.

5. Immediately after receiving the order, the seller will send the buyer a confirmation of receipt of the order to
the email address that the buyer entered when ordering. This confirmation is automatic and is not considered
conclusion of the contract. The confirmation is accompanied by the seller's current terms and conditions. The purchase contract is
concluded only after the order is accepted by the seller. Notification of acceptance of the order is delivered to
the buyer's email address.

6. In the event that the seller cannot meet any of the requirements specified in the order, he will send the buyer
to his email address an amended offer. The amended offer is considered a new purchase proposal
contract and the purchase contract is concluded in such a case by the buyer's confirmation of acceptance of this offer
to the seller at his email address specified in these terms and conditions.

7. All orders accepted by the Seller are binding. The Buyer may cancel the order until it is
the buyer has received a notification of the seller's acceptance of the order. The buyer can cancel the order
by phone to the seller's phone number or email address specified in these terms and conditions.

8. In the event that there was an obvious technical error on the part of the seller when stating the price of the goods in
in the online store or during the ordering process, the seller is not obliged to deliver the goods to the buyer

at this clearly erroneous price. The seller shall inform the buyer of the error without undue delay and
will send the buyer an amended offer to his email address. The amended offer is considered
a new draft purchase contract and the purchase contract is concluded in such a case with confirmation of acceptance by the buyer
to the seller's email address.

IV.
Customer account

1. Based on the buyer's registration in the online store, the buyer can access his
customer account. The buyer can order goods from his customer account. The buyer
can also order goods without registration.

2. When registering for a customer account and ordering goods, the buyer is obliged to provide correct and truthful information.
all data. The buyer is obliged to update the data specified in the user account in case of any change.
update. The data provided by the buyer in the customer account and when ordering goods are the seller's
considered correct.

3. Access to the customer account is secured by a username and password. The buyer is obliged
maintain confidentiality regarding the information necessary to access his customer account. The Seller
is not responsible for any misuse of the customer account by third parties.

4. The Buyer is not entitled to allow third parties to use the customer account.

5. The seller may cancel the user account, especially if the buyer has not used his user account for a longer period of time.
does not use, or in the event that the buyer breaches his obligations under the purchase contract and these commercial
conditions.

6. The Buyer acknowledges that the user account may not be available continuously, especially with regard to
necessary maintenance of the seller's hardware and software equipment, or necessary maintenance of the hardware
and third-party software equipment.

IN.
Payment terms and delivery of goods

1. The buyer may pay the price of the goods and any costs associated with the delivery of the goods according to the purchase contract.
in the following ways:
· cashless payment card
· by bank transfer to the seller's account via an advance invoice

2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery.
goods in the agreed amount. Unless otherwise expressly stated below, the purchase price also includes the costs
associated with the delivery of goods.

3. In the case of cash payment, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the
purchase price payable within 7 days of conclusion of the purchase contract.

4. In the case of cashless payment, the buyer's obligation to pay the purchase price is fulfilled at the moment of crediting.
the relevant amounts to the seller's bank account.

5. According to the Sales Records Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged
register the received sales with the tax administrator online, in the event of a technical failure then no later than 48
hours

6. The goods are delivered to the buyer:
· to the address specified by the buyer in the order
· by personal collection at the seller's premises

7. The choice of delivery method is made when ordering goods.

8. The costs of delivering goods, depending on the method of sending and receiving the goods, are stated in the order.
the buyer and in the order confirmation by the seller. In the event that the method of transport is agreed on the basis of
special request of the buyer, the buyer bears the risk and any additional costs associated with this
by mode of transport.

9. If the seller is obliged under the purchase contract to deliver the goods to the place specified by the buyer in the order, it is
The buyer is obliged to take over the goods upon delivery. In the event that the goods must be returned for reasons on the buyer's side,
delivered repeatedly or in a different way than specified in the order, the buyer is obliged to pay
costs associated with repeated delivery of goods, or costs associated with a different method of delivery.

10. When taking over the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, if
If any defects are found, notify the carrier immediately. If any damage to the packaging is found, indicating
In the event of unauthorized entry into the shipment, the buyer does not have to accept the shipment from the carrier.

11. The seller issues a tax document – ​​invoice to the buyer. The tax document is sent to the email address
the buyer's address.

12. The buyer acquires ownership of the goods by paying the full purchase price for the goods, including the costs of
delivery, but first by taking over the goods. Liability for accidental destruction, damage or loss of goods
passes to the buyer at the moment of taking over the goods or at the moment when the buyer had the obligation to deliver the goods
to take over, but did not do so in violation of the purchase contract.

VI.
Withdrawal from the contract

1. The buyer who concluded the purchase contract outside his business activity as a consumer has the right from
withdraw from the purchase contract.

2. The withdrawal period is 14 days.
· from the date of receipt of the goods,
· from the date of receipt of the last delivery of goods, if the subject of the contract is several types of goods or deliveries
several parts
· from the date of receipt of the first delivery of goods, if the subject of the contract is a regular repeated delivery of goods.

3. The buyer cannot withdraw from the purchase contract, among other things:
· provision of services, if they were fulfilled with his prior express consent before the expiry of the deadline
for withdrawal from the contract and the seller informed the buyer before concluding the contract that in such a case
does not have the right to withdraw from the contract,
· on the supply of goods or services whose price depends on fluctuations in the financial market independently of the will
the seller and which may occur during the withdrawal period,
· on the delivery of alcoholic beverages, which can only be delivered after thirty days and whose price depends on
fluctuations in the financial market independent of the seller's will,
· on the delivery of goods that have been customized according to the buyer's wishes or for his person,
· the delivery of goods that are subject to rapid deterioration, as well as goods that have been irreversibly mixed with other goods after delivery
goods,
· delivery of goods in a closed package that the buyer has removed from the package and for hygiene reasons it is not possible
return,
· the delivery of a sound or video recording or a computer program, if it infringed their original
packaging,
· delivery of newspapers, periodicals or magazines,
· delivery of digital content, unless it was delivered on a tangible medium and was delivered with prior express consent
with the consent of the buyer before the expiration of the withdrawal period and the seller before the conclusion of the contract
contract, informed the buyer that in such a case he does not have the right to withdraw from the contract,
· in other cases specified in Section 1837 of the Civil Code.

4. In order to comply with the withdrawal period, the buyer must send the declaration of withdrawal within the withdrawal period.
withdrawal from the contract.

5. To withdraw from the purchase contract, the buyer can use the sample withdrawal form
provided by the seller. The buyer shall send the withdrawal from the purchase contract to the email or delivery address
the Seller's address specified in these Terms and Conditions. The Seller shall confirm to the Buyer
immediate receipt of the form.

6. The buyer who has withdrawn from the contract is obliged to return the goods to the seller within 14 days of withdrawal from the contract.
contract to the seller. The buyer bears the costs associated with returning the goods to the seller, including in the event
in the event that the goods cannot be returned by regular mail due to their nature.

7. If the buyer withdraws from the contract, the seller will return the money to him without delay, but no later than within 14 days from
withdrawal from the contract, all funds, including delivery costs, which he received from him, namely
The Seller will return the funds received to the Buyer in another manner only if
if the buyer agrees and if it does not incur additional costs.

8. If the buyer has chosen a method of delivery other than the cheapest one offered by the seller, he will return the
the seller pays the buyer the costs of delivering the goods in an amount corresponding to the cheapest method offered
delivery of goods.

9. If the buyer withdraws from the purchase contract, the seller is not obliged to return the funds received.
to the buyer before the buyer hands over the goods to him or proves that he has sent the goods to the seller.

10. The buyer must return the goods to the seller undamaged, unworn and uncontaminated and, if possible, in
original packaging. The seller is entitled to claim compensation for damage caused to the goods unilaterally
offset against the buyer's claim for a refund of the purchase price.

11. The seller is entitled to withdraw from the purchase contract due to stock shortages, unavailability of goods,
or when the manufacturer, importer or supplier of the goods has discontinued the production or import of the goods. The seller
immediately informs the buyer via the email address specified in the order and returns within the deadline
14 days from the notification of withdrawal from the purchase contract all funds including the costs of
the delivery that he received from him under the contract, in the same manner, or in a manner specified
buyers.

VII.
Rights arising from defective performance

1. The seller is responsible to the buyer that the goods are free from defects upon receipt. In particular, the seller is responsible
to the buyer that at the time the buyer took over the goods:
· the goods have the properties agreed upon by the parties, and in the absence of such agreement, they have the properties that the seller
or the manufacturer described or which the buyer expected considering the nature of the goods and based on their advertising
carried out,
· the goods are suitable for the purpose for which the seller states their use or for which goods of this type are intended
usually uses,
· the goods correspond in quality or design to the agreed sample or template, if the quality or
design determined according to the agreed sample or template,
· the goods are in the appropriate quantity, measure or weight and
· the goods comply with the requirements of legal regulations.

2. If the defect becomes apparent within six months of the buyer taking over the goods, the goods are deemed to be defective.
already upon receipt. The buyer is entitled to exercise the right to a defect that occurs in consumer goods at the time of
twenty-four months from receipt. This provision does not apply to goods sold at a lower price due to a defect,
for which a lower price was agreed, for wear and tear of the goods caused by their normal use, in the case of used
goods for defects corresponding to the degree of use or wear and tear that the goods had when they were taken over by the buyer,
or if it results from the nature of the goods.

3. In the event of a defect, the buyer may submit a complaint to the seller and request:
· exchange for new goods,
· repair of goods,
· a reasonable discount on the purchase price,
· withdraw from the contract.

4. The buyer has the right to withdraw from the contract,
· if the goods have a significant defect,
· if he cannot use the item properly due to the repeated occurrence of a defect or defects after repair,
· in the event of a large number of defects in the goods.

5. The Seller is obliged to accept the complaint at any establishment where the acceptance of the complaint is possible,
or, where appropriate, at the registered office or place of business. The seller is obliged to issue the buyer a written confirmation of
when the buyer exercised the right, what the content of the complaint is and what method of handling the buyer's complaint is
requested, as well as confirmation of the date and method of handling the complaint, including confirmation of the repair and
its duration, or a written justification for rejecting the complaint.

6. The seller or an employee authorized by him will decide on the complaint immediately, in complex cases within three
working days. This period does not include the time reasonable for the type of product or service required
for a professional assessment of the defect. The complaint, including the removal of the defect, must be handled without delay,
no later than 30 days from the date of filing the complaint, unless the seller and the buyer agree on a longer period
The futile expiration of this period is considered a material breach of contract and the buyer has the right to withdraw from the purchase contract.
withdraw from the contract. The moment of filing a complaint is considered to be the moment when the expression of will is received.
the buyer (exercise of the right from defective performance) to the seller.

7. The seller informs the buyer in writing about the outcome of the complaint.

8. The buyer does not have the right to claim defective performance if the buyer knew before taking over the item that the item had a defect,
or if the buyer caused the defect himself.

9. In the event of a justified complaint, the buyer has the right to compensation for reasonably incurred costs incurred in
in connection with the claim. The buyer may exercise this right with the seller within the period of
one month after the warranty period expires.

10. The buyer has the choice of the method of complaint.

11. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by Sections 1914 to 1925, Sections 2099 to
2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.

VIII.
Delivery

1. The Contracting Parties may deliver all written correspondence to each other via
electronic mail.

2. The Buyer shall deliver correspondence to the Seller to the email address specified in these Terms and Conditions.
The Seller delivers correspondence to the Buyer to the email address specified in his
customer account or in the order.

IX.
Out-of-court dispute resolution

1. The Czech Trade Inspection Authority is responsible for the out-of-court resolution of consumer disputes arising from a purchase contract,
with its registered office at Štěpánská 567/15, 120 00 Prague 2, company ID: 000 20 869, internet address: https://adr.coi.cz/cs.
The online dispute resolution platform located at the following address: http://ec.europa.eu/consumers/odr
can be used to resolve disputes between the seller and the buyer under the purchase contract.

2. European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2,
Internet address: http://www.evropskyspotrebitel.cz is the contact point according to the Regulation of the European
Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumers and on
amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer dispute resolution)
online).

3. The seller is authorized to sell goods on the basis of a trade license. Trade license inspection
is carried out by the relevant trade licensing office within its scope of competence. The Czech Trade Inspection Authority carries out
within a defined scope, including supervision over compliance with Act No. 634/1992 Coll., on Consumer Protection.

X.
Final provisions

1. All agreements between the seller and the buyer are subject to the laws of the Czech Republic. If the relationship
established by a sales contract contains an international element, then the parties agree that the relationship is governed by the law
of the Czech Republic. This does not affect the consumer rights arising from generally binding legal regulations.
regulations.

2. The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of the provisions of Section 1826
paragraph 1 letter e) of the Civil Code.

3. All rights to the seller's website, in particular copyright to the content, including the layout
pages, photos, films, graphics, trademarks, logos and other content and elements belong to the seller. It is
It is prohibited to copy, modify or otherwise use the website or any part of it without permission.
the seller.

4. The Seller is not responsible for errors resulting from third party interference with the online service.
the shop or as a result of its use contrary to its intended purpose. The Buyer may not use the online
use practices that could negatively impact its operations and may not engage in any
activity that could allow him or third parties to interfere or use the
software or other components forming the online store and using the online store or
its parts or software in a manner that would be contrary to its intended purpose or purpose.

5. The Buyer hereby assumes the risk of a change in circumstances within the meaning of Section 1765, paragraph 2 of the Civil Code.
Code.

6. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not
accessible.

7. The seller may change or supplement the wording of the terms and conditions. This provision does not affect
rights and obligations arising during the period of validity of the previous version of the terms and conditions.

8. The appendix to the terms and conditions is a sample form for withdrawal from the contract.

These terms and conditions come into effect on February 10, 2025